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Quality assurance
Warranty
Customize Your Own Film Products!
Sangbo is a technology-oriented company that values technology characterized by integrity, honesty, differentiation, practicality, and customer satisfaction. Customers have trusted Sangbo for its systematic process management from planning to shipment. Based on such trust, Sangbo has been focused on establishing and implementing a system of quality assurance to realize customer satisfaction.
| Duration | Process | Activity | Output | R&R | |||||
|---|---|---|---|---|---|---|---|---|---|
| Customer | Sales | Quality Control | Other Dept. | Core | Co-op | ||||
| R&D | Production | ||||||||
| 1 day | Online/ Visit Claims (Warranty Card & Faulty part 1m*1m) Status check | Customer Claim Report | Sales | QC | |||||
| 2 day | Production process analysis Keeping Sample Analysis | Preliminary Report | Production / QC |
R&D | |||||
| 7 day | Return Sample Analysis Deep Analysis | Improvement Plan Production Adjustment Plan | R&D QC |
Production | |||||
| 30 day |
Reliability Analysis (Q-sun, QU, etc.) |
Analysis Report | QC | R&D | |||||
| 90 day | Effectiveness Validation | Progress Report Issue Closing meeting note | QC | All | |||||
